If you are experiencing issues with logging in from the in-game screen, please try the following steps:
- Make sure you are using the correct Crunchyroll account credentials.
- Update/reinstall the game you are trying to access. Please note that after the reinstallation, all game progress will be deleted.
- On Android, make sure your mobile browser is up-to-date, and you don’t have Dual Apps enabled for your mobile browser.
- If you do have Dual Apps enabled, please ensure that Google services are working correctly.
- If you are still experiencing login issues after going through these steps, please contact us.
Info for ticket submission (chat widget)
- Game title:
- Email associated with your Premium Crunchyroll account:
- Device (model and OS version):
- Screenshot/ recording of the issue