If you experience connectivity issues (such as lag, disconnections, or login errors), try the steps below to improve stability.
Troubleshooting Steps
- Check your connection. Ensure you’re connected to a stable Wi-Fi or mobile network. Test other apps to confirm internet access.
- Restart your device. A simple restart often resolves temporary network issues.
- Switch networks. Try switching between Wi-Fi and mobile data to see if one is more stable.
Disable VPN or proxy connections. These services can interfere with the game servers. - Check router settings. Firewalls or parental controls might block game traffic.
- Close background apps using bandwidth (e.g., downloads or streaming services).
If the problem continues:
- Update the game to the latest version.
- Reboot your network router.
- Contact support and include your Player ID and device information for faster assistance.