If you are experiencing crashing or freezing during gameplay, please try the following steps even if you attempted something similar before:
Mobile devices:
- Confirm the available storage space and RAM on your device.
- 10GB of additional free space is recommended.
- 6GB RAM or more is recommended when using this app.
- Close all other applications running concurrently with the game app.
- Restart the app and your device.
Before trying this, please make sure that your account is linked to prevent losing access to it.
PC:
- Confirm the available storage space on your device.
- 40 GB or more of additional free space is recommended when using this app.
- At least 8 GB RAM is recommended.
- Confirm that you meet these requirements as well:
- CPU: Core i3-4360 or above.
- Graphics: GeForce GTX 760 or above.
- DirectX: 11 or above.
- Repair or reset the app (before trying this, please make sure your account is linked!):
- Go to Start>Settings>Apps>Apps & Features.
- Find "Master of Garden" in the list of installed apps, click on it, and select “Modify.”
- In the MasterofGarden Setup Wizard that opens, please select “Repair” option.
- If “Repair” doesn't work or the problem persists, try reinstalling the app.
- Reboot: Please try restarting your computer.
- Check the communication environment:
- If you are connected wirelessly, please try playing with a wired connection.
- If there is software running together with the game, please close other apps and try to restart the game.
- There's also a high chance that the game asset data on your game is broken, so we recommend following these steps:
- Go to the Title Screen > MENU > Repair App Data.
Before trying this, please make sure that your account is linked, to prevent losing access to it.
If you are still seeing any issues after performing these steps, please let us know.
Info for ticket submission (chat widget)
- Device Model:
- OS Version:
- Username:
- User ID:
- Screenshot of the issue: