If your payment in the game is unsuccessful, please consider the following:
- Ensure that your device is not rooted (for Android) or jailbroken (for iOS). Modifying the device's operating system through these methods can sometimes lead to compatibility issues with certain apps, including our game.
- Please verify that you have downloaded the game from an official source: App Store, Google Play, Official Website. Obtaining the game from unauthorized or third-party sources might result in unexpected behavior and hinder the in-app purchase process.
- Restart the game, close any background applications and try again. If the issue persists, please contact Customer Service and provide the following information:
- Device and OS Information:
- User ID:
- Screenshot of the error message
- Screenshot of your receipt (if you were charged): (receipt that you received from Google, Apple or Xsolla)